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FREQUENTLY ASKED QUESTIONS

  • Is this jewellery accessible to a South African clientele? And what about payment and postage?
    As Kim is South African and resides in Johannesburg, she is passionate about making the jewellery on this website accessible and affordable for South Africans who love antique, vintage and preloved jewels. Today most modern jewellery is manufactured in bulk using casts, unless specifically handmade by a jeweller. We have worked hard to find unique, affordable items of jewellery that you may connect with emotionally; a specific piece may remind you of your own mother or grandmother. Unfortunately, due to the precarious crime situation in South Africa, most women choose not to wear items of high value and many engagement rings are locked away and rarely worn. We have aimed to keep our stock affordable and therefore wearable, sustainable and beautiful. Payment for South Africans: This can be done either by using a PayPal account, Wix Payments or via a bank transfer to the UK. Please get in touch with us at enquiries@losebyandcojewellery.co.uk if you wish to do a bank transfer. South African banks are set up for international payments and transfers and this can be done even through mobile banking. Postage: All international postage is done using insured Royal Mail tracked and signed for delivery. Should the parcel for some reason get lost, you will be fully refunded for the item. Customs duties may apply.
  • Can I sell my preloved items to you?
    Yes, of course, we would welcome the the opportunity to inspect your jewellery and make a market-related offer. If this is something that you'd like to arrange then please email us at enquiries@losebyandcojewellery.co.uk
  • Can you resize a ring for me?
    If this is something that you'd like to arrange then please email us at. We recommend that you visit a jeweller in person to measure your finger for correct resizing. If you have any questions, please contact us at enquiries@losebyandcojewellery.co.uk
  • How is my order packaged?
    Your order is packaged in a beautiful, dusty pink branded Loseby & Co box, with a separate vegan-suede pouch for keeping it safe. Please see pictures of this on our site. We post the box in a compostable, eco-friendly bag.
  • I want to gift this item? Can you write a personalised note for me?
    If this is something that you'd like to arrange then please email us at enquiries@losebyandcojewellery.co.uk
  • How do you test my unhallmarked items for gold?
    We test all our gold and its carat with our goldsmith.
  • How is my payment secure?
    All card payments are processed through Wix Payments, which keeps your details safe and secure. We don't ever have access to your Credit or Debit card details. If you pay with PayPal, please read about their security here.
  • Can you source a specific preloved item for me?
    Yes, absolutely. We are always on the hunt for beautiful, unique items. Let us know what you are looking for and we can help! Email us at enquiries@losebyandcojewellery.co.uk
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